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Ordering, delivery, account safety, payments and refunds — answered in plain language.
15 answers across 5 topics
Ordering & getting started
3 questionsYou are taken straight to an encrypted order room on your account, where you confirm the character, realm and preferred hours. A matching booster is assigned quickly, and every update — milestones, screenshots, optional stream link — lands in that room.
You can browse freely, but checkout needs an account so your order room, progress history and receipts have a home. An e-mail and a password is all it takes.
Yes, until a booster starts. Scope changes after that are handled in the order room: added objectives are quoted at the same rate, removed ones are refunded pro rata.
Delivery & timing
3 questionsMost orders start within minutes. Currency and account listings marked instant are usually delivered inside twenty minutes; scheduled services begin at the time you agree in the order room.
Ask support to check it at any point. If delivery exceeds the stated window by more than half and the delay is on our side, you can cancel for a full refund.
Every piloted and self-play service lets you set a window per day. Boosters are matched to your timezone, and you get a reminder in the order room before each session.
Account safety
3 questionsNothing is risk-free, but action rates are very low. Self-play is the safest route because no credentials are shared at all — you play your own character alongside the team.
Verified players who passed a profile check, a live skill trial and an ID review. Order count and success rate are shown on every seller, and you can request the same team again for free.
Credentials are encrypted at rest, visible only to the assigned booster for the duration of the order, and purged automatically on completion.
Payments & escrow
3 questionsCards, PayPal, Apple Pay, Google Pay, Klarna, SEPA transfer and major cryptocurrencies. Local methods appear automatically based on your region.
Your payment is held by the platform rather than the seller, and released only once you confirm the order is complete — or automatically after the confirmation window if the deliverables are verified.
No. The price at checkout is final: taxes where applicable are shown before you pay, and neither card nor crypto payments carry a surcharge.
Refunds & guarantees
3 questionsChange your mind before work starts and you get a full refund. If a booster has already begun, the undelivered portion is refunded pro rata; if a deliverable cannot be completed at all, you choose between a free re-run and a full refund.
Approved refunds return to the original payment method within fourteen days. Store credit is instant and never expires if you prefer it.
Open a ticket with the notice attached. Where the action traces to our work we cover the appeal, and if the account stays restricted we refund the order in full.
Try a shorter phrase, or ask support directly.